FAQ Optimisation & Creation Service

Turn your redundant FAQ page into an asset that drives traffic & sales

Most businesses are missing out on a powerful tool to engage customers, build trust, and boost conversions. We transform generic FAQ sections into strategic assets tailored to your business, customers, and industry.

VIEW PRICING

Is your customer experience lacking?

Many businesses overlook the importance of a well-crafted, intentionally written FAQ section.

Instead of providing clear, helpful answers, they often settle for generic questions that fail to address customer concerns.

This can result in:

  • Damaged trust and credibility
  • Frustrated & confused customers
  • Missed opportunities & sales
  • Reduced SEO visibility & traffic
  • Strained customer support

Without a strategic approach to FAQs, businesses risk losing valuable customers, damaging their reputation, and hindering growth.

Who would you choose?

Company #1

  • Generic and basic questions
  • Multiple topics grouped together
  • Many concerns go unanswered

Company #2

  • Easy to find answers
  • Covers majority of potential queries
  • Educates and informs customer

Don’t leave your customers wondering, or you’ll lose them. 88% of users expect to be able to find an immediate answer or solution.

Source: Statista

Why demand more from your FAQs?

Enhance customer experience

Build trust and credibility

Increase conversion rates

Show authority & expertise

Boost traffic & SEO rankings

Reduce admin costs & time

Less friction in sales process

WHAT WE DO

FAQ page creation & optimisation

We'll create 100 bespoke questions and answers tailored specifically to your business, customers, and industry.

  • Meet customer needs
  • Improve search visibility
  • Drive conversions
  • Improve customer experience
  • Increase traffic & search visibility
  • Drive conversions

How this works

Discovery & Research (Week 1)

  • Initial discovery calls to understand your business, customers, and industry. Speaking with sales and customer support staff.
  • Deep dive into customer pain points, competitor analysis, and market trends.
  • Gather insights from surveys, feedback, and platforms like Reddit, Quora, and social media.

Content Drafting (Weeks 2-3)

  • Creation of 100 bespoke FAQ questions and answers.
  • Tailored responses written in your brand voice, addressing real customer concerns.
  • Integration of SEO strategies to enhance search visibility.

Review & Feedback (Week 4)

  • Delivery of the first draft for your review.
  • Up to two rounds of revisions to ensure alignment with your goals.

Finalization & Delivery (Week 5)

  • Finalized FAQs delivered in a ready-to-implement format.
  • Optional HTML/CMS integration support provided upon request.

Post-Launch Support (Optional)

  • Monitor FAQ performance, including tracking the most viewed questions.
  • Ongoing updates to align with evolving customer needs and trends.

In-Depth Industry Analysis: We conduct a thorough exploration of your industry, customer pain points, and competitors to ensure your FAQs are relevant and competitive.

Gathering Insights: We utilize surveys, customer feedback, and market analysis to collect data that informs the FAQ content, ensuring it addresses real needs and stands out.

Community Discussions Exploration: We explore discussions on platforms like Facebook, X.com, Reddit, and Quora to identify common questions and topics of interest among your audience.

Discovery Calls & Team Interviews: Engaging with your team through discovery calls and interviews helps us understand internal insights and customer interactions.

Continuous Research Updates: Throughout the project, we adapt our research to respond to any shifts in customer needs or industry trends, ensuring your FAQs remain relevant and effective.

Tailored to Your Unique Needs: Each FAQ is specifically designed for your business, customers, and industry, ensuring relevance and precision.

Brand Voice Consistency: Our team writes in your brand voice, maintaining consistency across your communication while enhancing clarity and engagement.

Comprehensive Coverage: We focus on addressing a wide range of customer inquiries, from basic to complex, ensuring all relevant topics are covered comprehensively.

Concise and Informative Answers: Each answer is crafted to be concise yet informative, making it easy for customers to quickly find the information they need.

Answers Crafted to Proactively Address and Resolve Common Objections:
We take a proactive approach to identify potential objections your customers might have during their buying journey. Our FAQs are designed to counter these objections with clear, reassuring responses.

FAQs Grouped into Intuitive Sections for Easy Navigation:
We organize your FAQs into logical categories and subcategories, making it easy for users to find the information they need quickly. A well-structured FAQ page improves user experience and encourages visitors to stay on your site longer.

Prioritization of the Most Critical Customer Questions:
We identify and prioritize the questions that are most important to your customers, ensuring that the most pressing inquiries are easily accessible and addressed first.

Implementation Assistance: Guidance on integrating FAQs into your website or customer support platforms for seamless user experience.

Google Maps Integration: Ensure your FAQs are optimized for local searches and included in your Google Maps listings to enhance visibility and accessibility

Ongoing Support Package
Monthly updates to FAQs based on new insights and feedback.

Interactive Knowledge Base Development
Create an interactive FAQ page for enhanced user experience.

Video FAQ Creation
Develop short video clips addressing key FAQs.

Website Monitoring
Track the most viewed questions on your FAQ page to identify customer interests and continuously improve your content based on real user data.

Pricing

Delivery of 100 tailored FAQ questions

Standard Package: £795

£300 discount during 2024

SEE FAQ EXAMPLE
  • 100% money back guarantee